IT Service Advisors analyse complex problems and inquiries of customers with regard to IT products, develop solutions to problems, and implement these solutions with a view to obtaining reliable product and service quality in the hardware, software, and network areas.

Work area and tasks

IT Service Advisors analyse complex IT product and system problems. They develop and implement solutions to these problems.
IT Service Advisors are employed by businesses that develop and distribute individual hardware and software products or product groups or complete solutions [product-specific IT
support]. They are responsible for guaranteeing product and solution functioning and customer satisfaction. Commonly, product-specific support is organised in three levels; IT Service Advisors provide 2nd or 3rd Level Support. IT Service Advisors receive and evaluate customer inquiries, error messages, and customer complaints. They localise and remedy technical errors.

IT Service Advisors are also employed by businesses that provide in-house or external support for computer systems or parts of computer systems, including their components [system-specific support]. They train customers and employees.